POM 684: Lean Operations in Health Care
Prerequisite: POM 651 & POM 679
Introduction to transformation processes that minimize waste and maximize the value of customer care. Topics include knowledge-based design, scientific observation and continuous experimentation, small impact problem solving, employee empowerment, and other Lean techniques. Exploration of Lean in a wide variety of real world healthcare organizations is integrated into the course. POM 684 is the Capstone course for the M.S. in Healthcare management degree.