Telephone/Voicemail Information

All requests for telephone services must be approved by the appropriate department head.

Request a telephone number or telephone move, add, change or disconnect

Please send an email to telecom@umassd.edu with the following information:

reason for request
name of person
extension (if assigned)
location of telephone: building and room number
jack number (the number on the label of the phone outlet)
if move: name and extension, room and jack number of new location
telephone model (ex. 6408D)
class of restriction (see class of restriction)
voicemail: yes or no
speed type for billing purposes

Request for a new or change in class of restriction (COR)

Please send an email to telecom@umassd.edu with the following information:

reason for request
name of the person requesting COR change
department name
extension number
new class of restriction requested (if international access: department head approval required)

Class of Restriction (COR) information for on-campus, Star Store, ATMC, Fairhaven and SMAST

On Campus

(0) campus only
(1) local
(2) Massachusetts 508, 617, 781, 978, 857, 774, 339, 351
(3) New England toll
(4) US, Alaska & Hawaii
(5) Canada toll
(6) Caribbean toll
(7) International (includes US, Alaska, Hawaii)

Star Store

(30) campus only
(31) local
(32) Massachusetts 508, 617, 781, 978, 857, 774, 339, 351
(33) New England toll
(34) US, Alaska & Hawaii
(35) Canada toll
(36) Caribbean toll
(37) International (includes US, Alaska, Hawaii)

ATMC

(40) campus only
(41) local
(42) Massachusetts 508, 617, 781, 978, 857, 774, 339, 351
(43) New England toll
(44) US, Alaska & Hawaii
(45) Canada toll
(46) Caribbean toll
(47) International (includes US, Alaska, Hawaii)

Fairhaven site

(70) campus only
(71) local
(72) Massachusetts 508, 617, 781, 978, 857, 774, 339, 351
(73) New England toll
(74) US, Alaska & Hawaii
(75) Canada toll
(76) Caribbean toll
(77) International (includes US, Alaska, Hawaii)

SMAST

(80) campus only
(81) local
(82) Massachusetts 508, 617, 781, 978, 857, 774, 339, 351
(83) New England toll
(84) US, Alaska & Hawaii
(85) Canada toll
(86) Caribbean toll
(87) International (includes US, Alaska, Hawaii)

Voicemail information

You can access your voicemail, the Audix system, from any phone either on or off campus. When on campus, dial x5002; from off campus, dial 508.910.5002. (Please note that this is a 910 and not a 999 number).

Each extension on campus has a header name and voicemail greeting associated with it, and you must set these for your extension. Your header name is the name that will be heard by anyone who reaches your voice mailbox or anyone who receives a voicemail message from you.

Setting your password

Each default voicemail password is 2244; however, you will be prompted to change this when you log in for the first time.

Connect to Audix by dialing x5002 or 508.910.5002 if you are off campus. When prompted, enter your phone extension and default password; then, you will be prompted to enter a new password. This password must be between 5 and 15 numbers in length. Once you have entered your new password, press # to confirm.

Creating a new password

Connect to Audix by dialing x5002 or 508.910.5002 if you are off campus.

Enter your extension, then press #
Enter your password, then press #
Press 5 to review a list of options (please note that 5 will not be stated as an option)
Press 4 to change your password
Select a password that is between 5 and 15 digits, then press #
Re-enter your password, then press #
Your password has been reset

Changing your header name

Connect to Audix by dialing x5002 or 508.910.5002 if you are off campus.

Enter your extension, then press #
Enter your password, then press #
Press 5 to review a list of options (please note that 5 will not be stated as an option)
Press 5 again to reset your header name
Press 1 and then record your name
Press 1 again to stop the recording
Press # to approve

Changing your voicemail message

Connect to Audix by dialing x5002 or 508.910.5002 if you are off campus

Enter your extension, then press #
Enter your password, then press #
Press 3 to change your voicemail greeting
Press 1 to create a new greeting
Enter a greeting number (1-9) and wait for the tone, then create your greeting
Press 1 to stop recording when you’re finished
Press 2 followed by 3 to review the greeting
Press *D to re-record the greeting
Press # to approve the recording
Press 1 to activate your new greeting for all calls

Request for multiple voice mailboxes on a single extension

Each department is responsible for recording the primary greeting, and individuals are responsible for recording their own mailbox greeting. Departments should periodically review the greeting and update Telecom with any changes.

Please send an email to telecom@umassd.edu with the following information:

names of persons who will be assigned mailboxes
telephone number that will be assigned mailboxes
department name
location: building and room number
jack number (the number on the label of the phone outlet)
class of restriction (see class of restriction)

Request for a fax machine move, add, change or disconnect

Please note that new machines must be on site and in place before line can be installed.

Please send an email to telecom@umassd.edu with the following information:

reason for request
existing fax number, or specify if new number is needed
department name
location: building and room number
if move: new location: building and room number
jack number (the number on the label of the outlet)

Report telephone line issues

Please send an email to telecom@umassd.edu with the following information:

reason for report
name of person
department name
extension number
location: building and room number
jack number (the number on the label of the phone outlet)

Request for Microcall access

A Microcall account gives you access to create and run reports that will allow you to view all calls made to and from the phone numbers within your department. This allows you to compute the cost of calls and to monitor for any suspicious telephone activity.

Please note that access to Microcall is limited to individuals with budgetary responsibility or their designees and requires Department Head authorization.

Once you have your account, reports can be accessed at http://microcall.umassd.edu/microcall

Please send an email to telecom@umassd.edu with the following information: