Brian Plummer

Management of integrated business processes through the application of process analysis and process improvement procedures. The course teaches students how to define, analyze, evaluate, and transform conversion and service activities to deliver better value to customers. Topics covered illustrate how people, processes, and systems can be combined most productively to create outputs that help fulfill organizational objectives.

Techniques for the analysis and improvement of the value-adding activities of an organization. The course develops operational decision-making skills used under real-life conditions of uncertainty & incomplete information. Through analyzing cases & problems, exercising judgement, & resolving difficult challenges, students learn how to become leaders in the efficient & effective management of processes & projects. This course is relevant for managers in any manufacturing or service line of work who are concerned with continuous improvement.

Understand and analyze the concepts of logistics and supply chain management. Topics include customer service, inventory management, information systems, order fulfillment, transportation, third-party logistics, warehousing and supply chain strategy. Emphasis will be placed on providing logistical support for procurement, manufacturing and distribution.