Telephone information

Voicemail
Dialing

Voicemail information

You can access your voicemail, the AVST system, from any phone either on or off campus. When on campus, dial x5002, from off campus dial 508.910.5002. (Please note that this is a 910 and not a 999 number).

Each extension on campus has a header name and voicemail greeting associated with it, and you must set these up for your extension. Your header name is the name that will be heard by anyone who reaches your voice mailbox or anyone who receives a voicemail message from you.

Setting your password

Each student’s default voicemail security code is 224422; however you will be prompted to change this when you log in for the first time.

Connect to AVST by dialing x5002 or 508.910.5002 if you are off campus, you will be prompted to enter your phone extension and default security code. Then you will be prompted to enter a new code. This security code must be 6 numbers in length.

Creating a new password

Connect to AVST by dialing x5002 or 508.910.5002 if you are off campus. Enter your phone extension and security code. Then:

Press 5 to review a list of options
Press 1 to review personal options
Press 4 to change your security code
Select a password that is 6 digits, followed by the # sign
Re-enter your new security code, followed by the # sign
Your password has been reset

Changing your header name

Connect to AVST by dialing x5002 or 508.910.5002 if you are off campus. Enter your phone extension and security code. Then:

Press 5 to review a list of options
Press 1 to review personal options
Press 5 again to reset your header name
Press 2 and then record your name
Press 2 again to stop the recording
Press the # key to approve

Changing your voicemail message

Connect to Audix by dialing x5002 or 508.910.5002 if you are off campus. Enter your phone extension and security code. Then:

Press 5 to review a list of options
Press 1 to review personal options
Press 3 to change your voicemail greeting
Press 2 to record your standard greeting, or
Press 3 to record and activate your out-of-office greeting
Follow the prompts to approve and activate

Download the Using Audix for the first time AVST Quick Reference Card for additional information.

Dialing information

On-campus calls

Listen for dial tone. Dial four-digit numbers only. Example: 8000.

Local calls: New Bedford area (access code "7")

Listen for dial tone. Dial "7." Wait for second dial tone. Dial the ten-digit phone number.. Example: 7 + 508.910.4000.

Local calls in the immediate area which require dialing ten digits are Mattapoisett, Rochester, and Westport. Dial "7." Wait for second dial tone, then dial ten digits.

Local calls: Fall River area

Dial "7," wait for second dial tone. Dial desired ten digits. Example: 7 + 508.678.7521.

Long distance/out-of-state

Student service includes the ability to dial long distance only via the use of prepaid calling cards using 800/888/877/866 numbers. Calling cards may be obtained at the Campus Store or other retail outlets. This is the only method of placing long distance calls (those outside the local calling area). Any long distance telephone calls charged to the University are illegal. Students doing so will be billed the cost of the call, and will be subject to disciplinary action which may include fines.

Calling UMass Dartmouth from off-campus

To contact any office from off-campus telephones, use the following method of dialing:

For extensions starting with 1100-1199, dial 508.985.xxxx
For extensions starting with 1400-3999, dial 774.929.xxxx
For extensions starting with 4000-6999, dial,508.910.xxxx
For extensions starting with 8000-8999, dial 508.999.xxxx
For extensions starting with 9000-9099, dial 508.910.xxxx
For extensions starting with 9100-9299, dial 508.999.xxxx
For extensions starting with 9500-9599, dial 508.910.xxxx
For extensions starting with 9600-9699, dial 508.990.xxxx
For extensions starting with 9800-9899, dial 508.910.xxxx

Information

On-campus: dial "0" Off-campus: dial 508.999.8000

Collect Calls

Accepting collect calls on university telephones is prohibited.

Third-party

Charging calls from an off-campus number to a UMass Dartmouth number is prohibited by the Commonwealth of Massachusetts, and by UMass Dartmouth.

Voice/TTD Service

508.999.8719: located in Liberal Arts (formerly Group I), Office of Accessibility Services
508.910.6904: located in Power Plant, Campus Police (POLICE)
508.999.9250: located in Administration Building, Equal Opportunity/Diversity/Outreach Office