FAQ

What is the student print allocation?

The student print allocation is 400 single-sided black and white sheets per semester (fall and spring). This is considerably more than the average student prints per semester.

The initial allocation of 400 sheets represents $40 "print dollars," which cannot be refunded or re-allocated to other UMass Pass accounts.

400 single-sided black and white sheets per semester (fall & spring)
Fall allocations roll over to the spring semester
All allocations are cleared each spring & begin again in the fall
200 single-print sheets per intersession or summer session

Note: The Claire T. Carney Library Learning Commons offers a coin-operated print-release station, if you prefer not to use your UMass Pass.

Maximize your print allocation by choosing "duplex" when feasible. Read more printing tips

How do I keep track of my allocation?

Each student will use his or her UMass Pass to manage print allocations and will be able to load additional funds to the UMass Pass for printing needs beyond the allocations. Funds for printing will always come out of your print allocation first.

The print release stations indicate your total UMass Pass funds: the balance shown is a combination of your UMass Pass general fund plus your print allocation for the semester or session. To check your specific print allocation balance, visit UMass Pass online.

Remember: Fall allocations roll over to the spring semester. All allocations are cleared each spring and begin again in the fall. There is an allocation of 200 single-sided black and white sheets for intersession or summer session.

Where are the print release stations?

Note that PrintLess locations have changed for the Fall 2020 semester to meet health and safety requirements.

Color and B&W Printing, Scanning, and Copying with Toshiba Printers

Claire T. Carney Library, 1st-floor Learning Commons
Claire T. Carney Library, 2nd-floor Scholarly Commons
CCB Learning Pavillion, 1st floor
CVPA, ground floor lobby
Campus Center, ground floor (near Campus Store entrance)
Dion, 1st floor, atrium
LARTS, 1st floor, north atrium
LARTS, 2nd floor, south atrium (LARTS Commons)
SENG, 1st floor, south atrium (currently closed due to construction)
The Grove, 2nd floor
Additionally, for resident students:
- Birch Grill lobby
- Oak Glen lobby

How do I print from a print release station?

First, send your print job to the print queue.

Then, for HP Black and White printers:

At the release station, swipe your UMass Pass.
Log in using your UMassD Logon username and password.
View the cost of the print job(s) and your print dollars available.
Release the print job(s). The cost is deducted, and your job will be printed.

For Toshiba color and black and white printers:

On the printer, tap your UMass Pass and wait for logon.
Select the desired print job.
Press Print Selected. The cost is deducted, and your job will be printed.
Press Close.
When finished, press Log Out.

Can I print from my laptop or the computer in my room?

Yes.

The simplest way to print is using myPrintCenter to upload documents for printing, and to manage the documents you have sent to print. Visit myprintcenter.umassd.edu and use your UMassD Logon credentials to log in.

The following upload file types are supported:

Adobe Portable Document Format (PDF)
Microsoft Word (.docx)
Microsoft Excel (.xlsx)
Microsoft PowerPoint (.pptx)
Microsoft Visio (.vsdx)
Image Files (.jpg, .gif, .png, .bmp)
Text Files (.rtf, .txt, .csv)

More information is available in the Using myPrintCenter (PDF) job aid.

If you need to print a different file format, or have other printing needs, you can also print directly from your laptop or computer.

First, you will need to install the CITS universal print driver on your computer.

The laptop printing option works from any computer on campus with a valid UMass Dartmouth network connection or with VPN access.

Send your print job to the queue. Then, stop by any of the Toshiba print release stations within twenty four hours of sending the print job to release the print job from the print queue.

Can I print from my Mobile Device?

Yes, use myPrintcenter.

Use myPrintCenter to upload documents for printing, and to manage the documents you have sent to print. Visit myprintcenter.umassd.edu and use your UMassD Logon credentials to log in.

The following upload file types are supported:

Adobe Portable Document Format (PDF)
Microsoft Word (.docx)
Microsoft Excel (.xlsx)
Microsoft PowerPoint (.pptx)
Microsoft Visio (.vsdx)
Image Files (.jpg, .gif, .png, .bmp)
Text Files (.rtf, .txt, .csv)

More information is available in the Using myPrintCenter (PDF) job aid.

How do I add more print funds on my UMass Pass?

If you need additional printing capacity beyond the allocation, you can deposit additional print funds to your UMass Pass at:

UMass Pass online: you can add additional funds in increments of $25
UMass Pass office: you can add additional funds with a minimum of $1 in cash or $25 via credit card

During the academic year, the UMass Pass office is typically open Monday to Friday, 9am to 4pm.

If you need to add more funds for printing, they will be loaded to the UMDollars account (and can be re-allocated for purposes other than printing).

You'll be able to check for a "low funds" warning (and/or set up an email notification) at UMass Pass online.

What are the printing costs?

Black & white single: 10¢
Black & white duplex: 15¢
Color single: 25¢
Color duplex: 40¢

Maximize your print allocation by choosing "duplex" when feasible. Read about more printing tips

What happens if the printer malfunctions while I'm using it?

Printers malfunction from time to time.

In the Claire T. Carney Library, please contact the Learning Commons assistant on duty for immediate assistance.

At all other PrintLess locations, please call CITS at 508.999.8856 (x8856) or use the IT Help request form.

Please reference your location when you contact us!

What happens if I make a mistake?

Mistakes happen occasionally.

If you have not released your print job, you can change the print settings using myPrintCenter. Visit myprintcenter.umassd.edu and use your UMassD Logon credentials to log in. Read more about using myPrintCenter (PDF)

Otherwise, in the Claire T Carney Library please contact the Learning Commons assistant on duty for immediate assistance.

At all other PrintLess locations, please call CITS at 508.999.8856 (x8856) or use the IT Help request form.

Please reference your location when you contact us!

Why print allocations? Why charge for printing?

Printing papers and other assignments is part of the university experience. However, paper/toner use and waste from unnecessary printing at the Claire T Carney Library and CITS labs have both environmental and fiscal consequences.

Most colleges and universities have already established similar print allocation systems. UMass Dartmouth has done the same, because the volume of printing and print waste has reached dramatic proportions.

Can I use my UMass Pass for making photocopies?

Yes. Copying is available at all Toshiba PrintLess locations, as well as the LARTS Commons print and charge center.

How does PrintLess affect faculty printing in the Learning Commons and other PrintLess locations?

Most faculty have college and departmental printers at their disposal. Each faculty member also receives a complimentary print allocation of 100 sheets for times when you need to print at the Claire T Carney Library Learning Commons or one of the other locations noted above.

The print release stations require a UMass Pass. If you do not have a UMass Pass, you can obtain one at the UMass Pass office (first floor of the campus center) during regular business hours: Monday to Friday, 9am to 4pm. There is no cost for the first UMass Pass; there is, however, a $25 fee to replace a lost UMass Pass.

Printing tips

Pricing